Refund Policy
Last Updated: May 12, 2026 · Fair & Balanced Refunds
7-Day Guarantee
Eligible services:
Shared Hosting, Web Hosting, WordPress Hosting, and Reseller/Master Reseller plans.
Strictly Non-Refundable
Exempt services:
Domain Registration, Domain Transfers, VPS Nodes, Dedicated Servers, and Third-Party Licenses (cPanel, WHMCS, LiteSpeed, etc.).
1. Refund Eligibility Conditions
We believe in providing the absolute best hosting value across India. If you are not fully satisfied with your web hosting, you are eligible to request a full refund within 7 days of registration. However, to prevent abuse of our server resources, we require you to provide a legitimate, valid reason (e.g. severe technical error, performance bottlenecks, or absence of a required hosting extension).
2. Non-Refundable Products and Services
Certain services cannot be refunded due to automated registries and fixed operational overheads:
- Domain Names: Domain registrations and transfers are written instantly to public ICANN registries and are completely non-reversible.
- VPS & Dedicated Servers: Virtual private servers require dedicated allocations of CPU, memory, and IP networks from our datacenters, which are billed to us on fixed monthly terms.
- Software Licenses: cPanel, WHMCS, CloudLinux, LiteSpeed, and Endpoint Antivirus licenses are paid immediately to the respective vendors upon activation, and they offer no refunds under any circumstances.
3. Zero-Refund Abuse Suspensions
If an account is suspended or terminated due to acceptable use violations (e.g., executing DDoS attacks, running botnets, hosting phishing templates, or sending mass unsolicited SPAM emails), the customer automatically forfeits any right to refund or dispute settlement.
4. How to Request a Refund
To submit a formal refund request:
- Log in to your SrvDaddy client billing dashboard.
- Submit a support ticket addressed to the Billing & Sales Department within 7 calendar days from service activation.
- State your active service ID, the email linked to the account, and your valid technical/operational reason for canceling.
- Approved refunds are processed back to the original payment source within 5-7 working days.
5. Dispute Avoidance
We request all clients to talk with our billing department or file an escalation support request before opening disputes on PayPal or chargebacks with local bank channels. Opening a dispute on active, functional server assets without filing a support ticket first will result in immediate suspension of all associated hosting profiles, domain networks, and active virtual nodes.